Our store offers free return and exchange services within 30 days.
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Terms of Service

 

These Terms of Service (“Terms”) apply to the online store operated by Auravivane (hereinafter referred to as “we”). By accessing or placing an order on our store, you agree to these Terms. Please read them carefully to understand your rights and responsibilities.

1. Introduction and Scope

These Terms apply to all visitors and customers of our online store, covering browsing, ordering, payments, shipping, returns, cancellations, and any other interactions with our services. These Terms govern the use of the store within Australia.

2. User Accounts and Website Responsibility

  • Users may create an account to manage orders, track deliveries, and store personal information.

  • Users are responsible for maintaining confidentiality of account credentials and activity.

  • We are not responsible for any losses or damages resulting from unauthorized access due to compromised account information.

3. Products, Inventory, and Price Information

  • We strive to maintain accurate product descriptions, images, and inventory status.

  • Prices are subject to change without notice but will be confirmed at the time of checkout.

  • Availability of products is on a first-come, first-served basis, and we reserve the right to limit quantities per order.

4. Orders and Payment

  • Orders are confirmed once payment is authorized.

  • We accept credit and debit card payments, including Visa, MasterCard, American Express, Discover, JCB, etc.

  • Payments are securely processed, and your card information is encrypted.

  • You will receive an order confirmation email containing order details and payment information.

5. Shipping Policy

  • Delivery Area: Australia nationwide; delivery outside Australia is not available.

  • Shipping Fees: Orders ≤ AUD 170 incur AUD 16.99 shipping; orders > AUD 170 enjoy free shipping.

  • Order Processing: 1–3 business days.

  • Carrier: UPS

  • Estimated Delivery Time: 7–15 business days from dispatch.

  • Cut-off Time: Orders placed Monday to Friday before 6:00 PM (AEST/AEDT) are processed same day; orders after 6:00 PM or on weekends/public holidays are processed the next business day.

For more shipping information: Shipping Policy

6. Order Cancellation

  • Within 48 hours: Orders can be canceled immediately.

  • After 48 hours: We suggest waiting for delivery and then following our return process to request a refund.

  • Cancellation requests will be reviewed promptly. If approved, refunds are issued to the original payment method within 1–3 business days.

For more cancellation details: Order Cancellation Policy

7. Returns and Refunds

  • Eligibility: Returns or exchanges must be requested within 30 days of delivery.

  • Conditions:

    • Product exterior defects

    • Quality issues

    • Strong odors, color differences, or similar problems

    • Wrong item delivered

    • Optional returns without specific reasons

  • Return Process: Contact us via email or phone with order number, proof of payment, reason, and photos/videos. If approved, we provide the return address. Return the item and await inspection.

  • Exchange Process: Similar to returns; replacement shipped within 1–3 business days after inspection.

  • Return Labels: All approved returns receive a return shipping label to ensure tracking and eligibility.

  • Refunds: Issued within 1–3 business days to the original payment method.

  • Shipping Costs: Defective/wrong items—covered by us; optional returns—customer covers shipping.

  • Liability Statement: We inspect returned items to ensure refund/exchange conditions are met.

For more return details: Return & Refund Policy

8. Privacy and Data Protection

We respect your privacy and process personal data in accordance with GDPR and our Privacy Policy. Your information is used to provide services, process orders, and communicate about your account securely.

9. Disputes and Governing Law

All disputes arising from using our store are subject to Australian law, and users agree to resolve issues in accordance with these Terms and applicable law.

10. Modifications to Terms

We may update these Terms at any time. The latest version will always be posted on our website. Continued use of the store indicates acceptance of updated Terms.

11. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from use of our store.

  • Responsibility is limited to the value of purchased items for direct damages.

12. Intellectual Property

All content, images, logos, and materials on the site are the property of our store and protected by intellectual property laws. Unauthorized use is prohibited.

13. Additional Clauses

  • Customer Responsibilities: Provide accurate shipping information, monitor deliveries, and retain tracking details.

  • Force Majeure: We are not responsible for delays or failures caused by events beyond our control, including natural disasters, carrier delays, or system failures.

  • Service Termination: We reserve the right to suspend or terminate access for violations of these Terms.

14. Contact Information

For all inquiries regarding orders, payments, shipping, returns, cancellations, or other services:

E-mail: client@auravivane.com

Phone: +1 (646) 698-2275

Address: 1975 ALPINE DR, FERNLEY, NV 89408-8643, US

Opening Hours: Monday to Friday, 9:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)