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Order Cancellation Policy

This Order Cancellation Policy applies to the online store operated by Auravivane (hereinafter referred to as “we”). Please review the following terms carefully before placing an order to understand how cancellations and refunds are handled.

Eligibility for Order Cancellation

  • Orders that have not been shipped within 48 hours after being placed may be cancelled upon request.

  • Orders that have been placed for more than 48 hours or have already been shipped are not eligible for cancellation. In such cases, customers may wait until the order is delivered and then contact us to request a return and refund.

  • Cancellation eligibility is determined based on the order status recorded in our system at the time the request is received.

How to Request an Order Cancellation

  1. To request a cancellation, please contact our customer support team by email or phone and provide the necessary order details, including your order number and payment confirmation.

  2. Once your request is reviewed and approved, we will notify you promptly and arrange the refund without delay.

Refund Processing

  • Refund Method: Approved refunds will be issued back to the original payment card used for the purchase, including Visa or MasterCard.

  • Processing Time: Refunds are generally completed within 1–3 business days, depending on the processing speed of the card-issuing institution.

  • If the refund is not received within the expected timeframe, please contact us for further assistance.

Additional Information

  • Cancellation and refund requests are processed during our regular business hours only.

  • Requests that do not meet the conditions outlined in this policy may not be accepted.

  • Providing complete and accurate information will help ensure faster processing of your request.

Order Status and Notifications

  • Once an order has been confirmed as shipped, cancellation is no longer available.

  • Order status updates are sent via email to keep customers informed throughout the fulfillment process.

Contact Details

For any questions regarding order cancellation or refunds, please reach out to us using the contact information below:

E-mail: client@auravivane.com

Phone: +1 (646) 698-2275

Address: 1975 ALPINE DR, FERNLEY, NV 89408-8643, US

Opening Hours: Monday to Friday, 9:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)