Refund Policy

 

This Returns & Exchanges Guidelines applies to Auravivane (hereinafter referred to as “we”) online store. It outlines the rules, processes, and responsibilities for returning or exchanging products purchased from our store.

Eligibility Period for Returns and Exchanges

All return or exchange requests must be submitted within 30 days from the date of delivery. Requests made after this period may not be accepted.

Acceptable Reasons for Returns or Exchanges

We accept returns or exchanges in the following cases:

• Products with visible external damage

• Products with quality defects

• Products with strong odors, significant color differences, or similar issues

• Items that do not match the order details

• Returns without a specific reason (optional returns)

How to Return a Product

1. Contact our customer support via email or phone and provide order number, proof of payment, reason for return, and supporting photos or videos.

2. Our team will review your request. If approved, we will notify you and provide the return address.

3. Send the item to the provided return address using appropriate packaging.

4. Once we receive the item, it will be inspected. If the condition matches your claim, a refund will be processed promptly.

How to Exchange a Product

1. Contact our customer support via email or phone and provide order number, proof of payment, reason for exchange, and supporting photos or videos.

2. Our team will review your request. If approved, we will provide the return address.

3. Ship the item back using proper packaging and wait for receipt confirmation.

4. Upon inspection, if the issue is confirmed, the replacement item will be shipped to your address within 1–3 business days.

Refund Processing

• Refund Method: Refunds will be returned to the original payment card used at checkout (Visa, MasterCard).

• Processing Time: Depending on the card issuer, refunds usually take 1–3 business days. Please contact us if it takes longer.

Return Labels

All approved returns will be issued a return shipping label. Customers should attach this label to the package to ensure proper tracking and eligibility for refund or exchange. This step also prevents lost or misrouted packages.

Shipping Costs

• If the return or exchange is due to defects, quality issues, color discrepancies, or wrong items, we cover the return shipping cost.

• For optional returns without a specific reason, the customer is responsible for shipping fees.

Packaging and Responsibility

• Returned products must be securely packed to prevent damage during transit.

• We are not responsible for items damaged due to improper packaging or shipping by the customer.

• Customers should retain tracking information to ensure the item is delivered safely.

Liability Statement

We are responsible for inspecting returned items and ensuring refunds or exchanges are handled in accordance with the above conditions. Claims outside these conditions may not be accepted.

Contact Information

For questions about returns or exchanges, please contact us:

E-mail: client@auravivane.com

Phone: +1 (646) 698-2275

Address: 1975 ALPINE DR, FERNLEY, NV 89408-8643, US

Opening Hours: Monday to Friday, 9:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)