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Privacy Policy

 

This Privacy Policy applies to the online store operated by Auravivane (hereinafter referred to as “we”). It explains how personal information is collected, used, stored, and protected when you interact with our website and services.

1. Scope of Application

This policy applies to personal information collected through our online store when users browse the website, place orders, contact us, or otherwise interact with our services. It applies only to online activities and does not cover offline interactions.

2. Information Collection Methods & Cookies

We collect information through both direct input and automated technical methods. This may include details you provide during checkout or communication, as well as data collected through cookies and similar technologies.

Cookies are used to ensure website functionality, remember user preferences, analyze site usage, and support a smooth browsing experience. Users are informed about the use of cookies and may provide consent where required.

3. Use of Information and Data Sharing

Personal information is used only for purposes necessary to operate our online store, including:

  • Processing orders and managing transactions

  • Providing customer support and responding to inquiries

  • Improving website performance and usability

  • Maintaining website security and preventing misuse

We do not sell personal information. Data may be shared only when required to complete services related to order fulfillment, payment processing, or other operational needs, and only to the extent necessary.

4. Data Storage & Cookie Consent

Personal data is stored securely and retained only for as long as needed to fulfill the purposes outlined in this policy.

Cookies are stored on user devices only after users are informed and, where applicable, have provided authorization.

Users may manage or disable cookies through their browser settings.

5. User Rights

Users have the right to:

  • Access personal information held by us

  • Request correction of inaccurate or incomplete data

  • Request deletion of personal data where applicable

  • Withdraw previously given consent at any time

Requests related to these rights may be submitted by contacting us directly. We will respond within a reasonable timeframe.

6. Legal Basis for Data Processing (GDPR)

Personal data is processed based on the following GDPR policy foundations:

  • Performance of a Contract: To process orders and provide purchased services.

  • Explicit Consent: For newsletter subscriptions and marketing-related communications.

  • Compliance with Legal Obligations: For tax, accounting, and regulatory record-keeping purposes.

  • Legitimate Interests: To improve user experience, maintain service quality, and prevent fraudulent activity.

7. Data Security Measures

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, or disclosure. While no system can guarantee complete security, we regularly review and enhance our safeguards.

8. Data Accuracy & Updates

Users are encouraged to ensure that their personal information is accurate and up to date. Keeping information current helps us provide efficient service and process requests correctly.

9. Policy Changes

This Privacy Policy may be updated from time to time to reflect operational or service-related changes. The most recent version will always be made available on our website.

10. Contact Information

If you have any questions about this Privacy Policy or how personal data is handled, please contact us using the details below:

E-mail: client@auravivane.com

Phone: +1 (646) 698-2275

Address: 1975 ALPINE DR, FERNLEY, NV 89408-8643, US

Opening Hours: Monday to Friday, 9:30 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)